Create & Manage Keywords

Keywords allow a user to subscribe to, or unsubscribe from, notifications when they text the keyword to a specific shortcode. This article will show you how to create keywords and add them to a group for the text-to-join feature in Mass Notifications (formerly CivicReady). Once the keyword is created, users can text to join a group.

Important Notes

• After a keyword is created, it must be assigned to a group for the keyword to function as a Text-to-Join.

• Keywords can only be assigned to public groups.

Create a Keyword

1. Sign in to the system if you have not already
2. Navigate to Keywords
   
3. Click the blue plus-sign icon below the Account menu
   
4. Fill in the Create Keyword information fields
   
   
   • Name: Enter a name for the keyword. This is the word that residents will text to join the specific group (must be between 3 and 30 characters).
   • Description: Add a description for the group that this keyword will be assigned to (limited to 4,000 characters).
5. Click Create
   
6. The keyword has been added to the system

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Assign a Keyword to a Group

Keywords must be assigned to a public group for the keyword to function as a Text-to-Join.

1. Sign in to the system if you have not already
2. Under Resources, select Manage Directories and then Public Groups
   
3. Choose the group you wish to assign the keyword to
   
4. Select the Keywords tab
   
5. Select the plus icons next to the keywords you want to assign in the Available Keywords section
   
6. The selected keyword(s) will appear in the Group Keywords section
   
7. The keywords will automatically be saved to the group

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Edit a Keyword's Description

Important Note

• You cannot edit a keyword once it is created, but you can edit the keyword's description.

Instructions

1. Navigate to Keywords
   
2. Click the keyword with the description you wish to edit
   
3. Edit the Description as desired
   
   
   Note: Keyword descriptions are limited to 4,000 characters in length.
4. Click Save
   
5. The keyword's description has been edited

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Delete a Keyword

1. Sign in to the system if you have not already
2. Navigate to Keywords
   
3. Click the trash can icon next to the keyword you wish to delete
   
4. Click Confirm to confirm the deletion
   
5. The keyword is deleted

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