Overview

This article will show you how to set up an alert template.

Important Note 

This example is based on creating a template for the Send Alert form. There can be many customizations that may look different in your system. 

Instructions 

1. Navigate to Alerting/Poll Templates
   
   
2. Click the plus sign
   
3. Fill out the Template name and Folder 
   
   
4. Select Alert Form Type 
   
   
5. Toggle Modify Template Form (optional)
   
   
   • Build template - view how to create a custom alert form
     
     
     • Template: The template being used
     • Sender: Who sends the alert
     • Recipients: Map Selection: The area the alert will be sent out to
     • Recipients: Groups or individual users who will receive the alert
     • Subject: Subject of the alert
     • Message: The body message of the alert
     • Priority: Priority of the alert
     • Delivery Method: What method the alert will be sent
     • Social Media: Send alert to social media channels
     • Attachments: Ability to add attachments
       • Auto Fill: Automatically populate saved information
       • Read Only: Information is viewable but not editable 
       • Hidden: Section is not viewable when creating the alert
       • Required for Sender: Required fields that must be populated
       • Trash can icon: Remove from the template
6. Fill out Alert Sender Info 
   
   
   • Brand: The selected brand 
   • Sender Display Name: Name that displays as the sender of the alert
   • Reply-To Email Address: Email that will get any replies to the alert 
7. Add Recipient Map Area (optional)
   
   Note: View how to make a Map Selection
8. Select Recipients
   
   
9. Fill out Message Fields 
   
   
10. Select Priority Level
    
11. Select Delivery Method 
    
    
    • Mobile App: The Konexus app
    • myAlerts App: The AlertSense My Alerts app
    • Email: Email address
    • Text Message: Text/SMS message
    • Voice: Voice call 
    • Fax: Fax message
    • Emergency Telephone Notification: Data imports from white and yellow page phone numbers
      • Note: Emergency Telephone Notification can only be used for true emergencies as it is not "subscribed" users. To send alerts to this channel, you need to select the area on the map. 
12. Message Customization 
    
    • Note: Upload Voice Audio to listen to it. Insert Social Media.
13. Review and Click Save