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Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

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Unsubscribe from CivicReady Notifications

  • Updated:

This article will show you how to unsubscribe from Mass Notification (formerly CivicReady) notifications.

 

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Existing Unsubscribe Experience

  1. Navigate to your community public signup link. The link is unique to your municipality.
  2. Select Modify or Unsubscribe 
    Modify or unsubscribe.
  3. Type in your Email address or Phone number
    Type in email or number.
  4. Click Find my profile 
    Find my profile.
  5. If you type in your Phone number you will be sent a confirmation code using SMS (text). Type in the Confirmation Code, select I'm not a robot, and click Confirm
    Confirm code.
  6. If you type in your email you will be sent an email with further instructions. Go to your email and select the link in the email.
    Click link.
    Note: If you can't find the email double-check your spam folder.
  7. Select Unsubscribe
    Unsubscribe.
  8. A confirmation email will be sent to the email address you signed up with
    Confirmation email.

 

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New Unsubscribe Experience

Mass Notification now uses our CivicPlus Portal for a more streamlined resident sign-up experience.

 

Note: This experience is currently in beta and has not been released to all customers. If you are interested in using the new sign-up page, please contact your Customer Success Manager.

 

Unsubscribe Instructions

  1. Go to your organization's Portal page
  2. Select the Alerts & Notifications tab
    Alerts and Notifications tab.
  3. Select the Alerts or Weather Alerts tab
    Alerts or Weather Alerts tabs.
  4. Click the toggle button next to the list you want to unsubscribe from
    Unsubscribe toggle.
    Note: You can also use the Unsubscribe from All button to unsubscribe from all alerts.
    Unsubscribe from all button.
  5. A green confirmation bar will appear in the bottom right corner when you have successfully unsubscribed
    Unubscribed success.

 

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