Add & Manage Social Media Accounts

This article will show you how to add and manage social media accounts in CivicReady, now our Mass Notification system. You can add multiple social media accounts. For example, if your organization has two Facebook accounts they would like to send alerts to, both can be added.

Add a Social Media Account

1. Sign in to the system if you have not already
2. Navigate to Settings and select Manage Social Media
   
3. Click Add new social media account
   
4. Click Add next to the account type you would like to add
   
   
   Note: The only social media accounts currently available are Twitter, Facebook, and Nextdoor. 
5. Fill in the user information fields (will differ depending on the social media type)
   • Facebook: Log in to your Facebook account
     
     
     1. Follow the prompts to select the page you want to authorize Mass Notifications to post to
     2. Assign permissions and click Done
        
        
        Note: The integration may not work properly if you turn off these actions.
     3. Click Ok on the pop-up that says you've linked the social media account
        
     4. Select the page that Mass Notifications will post to and click Ok
        
        
        Note: Make sure you do not select your personal Facebook page. We recommend integrating one Facebook page at a time. If you would like to add multiple pages, repeat the steps above for each individual page.
   • Twitter: Log in to your Twitter account and click Authorize App
     
     
     Note: Note: If you see an error stating "Access to api.twitter.com was denied", clear your web browser's cache and cookies for the Twitter website.
   • Nextdoor: Connect Your Nextdoor Account
     
6. The social media account has been added and can now be used when sending an alert

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Delete a Social Media Account

1. Sign in to the system if you have not already
2. Navigate to Settings and select Manage Social Media
   
   
3. Locate the account you would like to remove and select Delete
   
   
4. Click Ok on the pop-up that says, Are you sure you want to delete this item?
   

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