Add an Internal Contact

An Internal Contact or Internal Member is an individual who can receive alerts within your organization. They won’t be able to initiate an alert; their only role is to receive and respond to alerts sent through our Mass Notification system (formerly CivicReady). This article will show you how to add an internal contact.

Important Notes

• Internal contacts cannot initiate an alert unless they are also an administrator. For information on how to make a contact an admin, view the Add an Administrator article.

• An organization can manage unlimited Internal Members. Member information includes critical contact paths such as email, text and voice devices, priority of devices, and group membership.

• To add bulk contacts, view our Contact List Upload and Download article or contact your Customer Success Manager. If you don't know who your Customer Success Manager is, then you can contact Support.

Instructions

1. Sign in to the system if you have not already
2. Click the Resources dropdown in the navigation menu, then select the Manage Directories option
   
3. Click the Internal Contacts option
   
4. Click the Add Contact button
   
5. Fill in the basic information fields
   
   • User Type: Ensure that 'Internal' is selected for this field
   • First / Last Name (required): The first and last name of the user
   • Written Language: The user's preferred written language
   • Spoken Language: The user's preferred spoken language
   • Notes: Any comments needed
6. Add Contact Information for the user
   
   
   • Email Addresses: The user's email address
   • Phone Numbers: Add phone numbers for the user
     
     
     • Mobile Phone: The user's mobile phone, which will be used for text messages and/or voice calls; an area code must be included with all phone numbers
       • Provider: Phone provider is now optional and is automatically identified
     • Pager/2nd Cell: A text-only device that can be a second cell phone or a pager
       • Provider: Phone provider is now optional and is automatically identified
     • Business Phone: The user's business phone number
     • Home Phone: The user's home phone number
     • Fax: The user's fax number
7. Navigate to the Contact Location tab and click Add New Address
   
8. Search for and select an address or use the map to select a location
   
9. Click Save
   
10. Navigate to Contact Groups and click Modify Groups
    
11. Search for and select Available Groups for the user
    
12. Click Save
    
13. Navigate to Organization Details and fill out the information
    
    • Job Title: The user's title or job level
    • Agency/Business: The user's agency, organization, or team
      
      Note: Click into the empty field and press the down arrow on your keyboard to view and select an agency/business that is already in the system.
    • Contact Type: Any text describing the type of contact
    • Credentials: List of government or security credentials
    • Web Page: The website address of the user's agency or business
    • Status: The user's out-of-office status
      • Available: The user will receive all applicable alerts
      • Unavailable: The user will not receive text, voice, or email alerts
      • On Vacation: The user will receive emails only
14. Click Save Changes in the top right corner of the screen to add the user
    
15. The internal contact has been added