Skip to main content

Search

We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Create & Manage Custom Pronunciations

  • Updated:

This article covers how to create and test custom pronunciation rules for text-to-speech voice calls.

 

Important Notes

  • As part of text-to-speech best practices, if there are common words that might be mispronounced in your area, make sure to add those words to the Pronunciation Table so that when a word is typed correctly, text-to-speech will convert it and say it correctly.
  • Acronyms can also be added as well as URLs, codes, letters, numbers, and times.

 

Article Navigation

 

Add a Custom Pronunciation

 

  1. Sign in to your site
  2. Scroll down to settings and click on Manage Custom PronunciationManage Custom Pronounciation.
  3. Click Create New Phonetic Spelling Record
    Create New Phonetic Spelling.
  4. Type the Word (or acronym or number) and then the Phonetic Spelling, or the words you would want it to say for an acronym Phonetic Translation fields.
  5. Click Submit
     Submit button.
  6. If you want to test that the word sounds correct for text-to-speech, use the Preview Message function to send yourself a phone call Preview Message.
  7. If it does not sound correct, click on the word/item you want to edit, change the phonetics, and try again
    Select Phonetic Translation Word.

 

Go to Article Navigation

 

Edit a Custom Pronunciation

 

  1. Log in to your site
  2. Scroll down to settings and click on Manage Custom PronunciationManage Custom Pronounciation.
  3. Locate and select the Word/phonetic spelling you would like to edit
    Select a Phonetic Translation Word.
  4. Edit the Word (or acronym or number) and then the Phonetic Spelling, or the words you would want it to say for an acronym Edit the word and phonetic spelling.
  5. Click Submit
     Submit button.

 

Go to Article Navigation

Comments

Let us know what was helpful or not helpful about the article.

0 comments

Please sign in to leave a comment.