Overview

This article covers how to create and test custom pronunciation rules for text-to-speech voice calls.

Important Note

As part of text-to-speech best practices, if there are common words that might be mispronounced in your area, make sure to add those words to the Pronunciation Table so that when a word is typed correctly, text to speech will convert it and say it correctly.

Acronyms can also be added, URLs, Codes, Letters, numbers, times. 

Instructions

1. Scroll down to settings and click on Manage Custom Pronunciation.
2. Click Create New Phonetic Spelling Record.
3. Type the acronym, word, or number, and then the phonetic spelling, or the words you would want it to say for an acronym.
4. Click Submit
5. If you want to test that the word sounds correct for text to speech, use the preview message function to send yourself a phone call using our telephony to make sure it sounds right.
6. If it does not quite sound correct, click on the word/item you want to edit, change the phonetics, and try again.