Use a Keyword to Join a Group

Who can use this feature?




Anyone can text-in to join a group, instead of having to register via a web embed or a database integration option. This article will show you how to configure text-in for your citizens to join a group with a unique keyword.


  1. Navigate to Groups
  2. Click on the group name you would like to allow people to sign up using a keyword
  3. Navigate to Settings
  4. Under Text Settings, type what the keyword will be
    • Note: The keyword is a single word and must be unique for each group.
  5. Scroll down to the bottom and select Save

For the User

  • In your phone, enter your countries shortcode as the phone number you want to send a text to, and enter the word join and the keyword, with a space in between: join + space + keyword.
    • USA: 30890 or 66893
    • Canada: 85760
    • Panama: 62484

Users are also able to set their language preferences. After the keyword or shortcode, users add one of the following abbreviations based on the shortcode for the supported language.

Language Shortcode
Arabic ar
Chinese Simplified zh-Hans
English en
French fr
German de
Korean ko
Portuguese pt
Russian ru
Spanish es
Vietnamese vi
Cantonese (Traditional) yue
Chinese Traditional zh-Hant
Persian fa
Greek el
Hindi hi
Italian it
Japanese ja
Thai th
Urdu ur
Bangla bn
Afrikaans af
Bulgarian bg
Bosnian bs
Catalan ca
Czech cs
Welsh cy
Danish da
Estonian et
Finnish fi
Filipino fil
Fijian fj
Hebrew he
Croatian hr
Haitian Creole ht
Hungarian hu
Indonesian id
Lithuanian lt
Latvian lv
Malagasy mg
Malay ms
Maltese mt
Hmong Daw mww
Norwegian nb
Dutch nl
Querétaro Otomi otq
Polish pl
Romanian ro
Slovak sk
Slovenian sl
Samoan sm
Serbian (Cyrillic) sr-Cyrl
Serbian (Latin) sr-Latn
Swedish sv
Kiswahili sw
Tamil ta
Telugu te
Tongan to
Turkish tr
Tahitia ty
Ukrainian uk
Yucatec Maya yua
Klingon tlh


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