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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Alert Priority

  • Updated:

On October 1, 2024, there will be a new feature for “Alert Priority” at the top of the Send Alert and Send Poll forms to allow organizations to properly classify their alert. This change is an important part of regulatory compliance regarding non-emergency phone calls. A new section will appear at the top of all alert forms that allows you to choose if your message is Emergency or Non-Emergency.

 

Note: If you would like to beta test this feature before the release, please contact Support. View the September 2024 Product Updates video for more information.

 

Alerts Priority.

 

Non-emergency will be the default priority and will automatically select any default delivery methods (text, email, mobile app). Emergency selection will automatically select all default delivery methods and add all voice options.

 

Emergency Telephone Network (ETN) Considerations

If you intend to send an ETN (calls to landlines) using the mapping tool, Emergency priority must be selected since those phone numbers have not opted-in to receive alerts. The Federal Communications Commission (FCC) makes an exception for Emergencies.

 

A warning will appear at the top of the alert form notifying the administrator of this automatic change before the message can be sent.

 

The Priority was automatically changed to Emergency for the Emergency Telephone Notification Delivery Method.

 

If the message is changed to non-emergency after the map selection has been created. A message will appear at the top of the alert form notifying the administrator that ETN has been disabled under Delivery Methods.

The Emergency Telephone Notification Delivery Method was automatically deselected for the Non-Emergency Priority..

 

Administrators with certain permissions will be able to customize the default options for both Non-Emergency and Emergency classification using Alert Defaults Settings. In this section, delivery methods can be customized for each priority.

Default Alert type.

 

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