Skip to main content

Search

We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Mass Notification Caller ID

  • Updated:

Mass Notification (formerly CivicReady) needs to collect profile information from customers if they wish to have a custom default Caller ID (identification).

 

To prevent spam, phone providers in the United States (U.S.) are now required to have all phone numbers registered. Registration requires customers to provide business information and a point of contact. This is known as “U.S. A2P 10DLC (United States Application-to-Person 10-Digit Long Code) registration,” which is required by all major U.S. telecommunications carriers.

 

Important Note

This Caller ID (identification) information is for custom reverse callback numbers. Customers can use the default reverse callback number of 833-419-3463. That number will not have a customer-specific Caller ID name but is registered.

 

Submit Registration

Please submit the following information to Support:

  • Legal Business Name
  • Physical Business Address: City, State, Zip
  • Business Type: Pick from the following
    • Sole Proprietorship
    • Partnership
    • Limited Liability Corporation
    • Cooperative
    • Non-Profit Corporation
    • Corporation
  • Business Industry: Government for most customers
  • Employer Identification Number (EIN) / Tax Identification Number
  • Business Website
  • Authorized Representative
    • Organization Name
    • First/Last Name
    • Business Title
    • Email
    • Phone Number
  • Caller Name Delivery (CNAM) Requested Name
    Notes:
    • The Caller Name can be a maximum of 15 characters.
    • The Caller Name must be a unique name or value. It cannot be a generic value, such as a City/State. CivicPlus has worked with our provider so that “City of <Customer Name and State>” is acceptable as we serve local governments; however, CivicPlus does not control the requirements and the name can be rejected.
    • The Caller Name should begin with a letter and can only contain letters, numbers, periods, commas, and spaces.
    • If no Caller Name is set for the number, the City and State of the number are the default display along with the phone number.

Comments

Let us know what was helpful or not helpful about the article.

0 comments

Please sign in to leave a comment.