Role Permissions

This article walks through the definitions for the most common Permissions available when creating or editing a role.

Public Alert

• Send Public Alert: Administrators with this permission can send alerts to Public Subscribers only.
• Internal Public Alert History: Provides the Alert History for Public Alerts to be viewed on the Alert History page.
• Public Subscriber Alert History: Allows the ability for administrators to view, add, update, and delete Public Subscribers.

File Management

• File-Image Upload: Provides the ability to upload files and images to be used on the alert forms or saved in templates.
• Files: Adds a navigation link to view only the files (not images) that have been uploaded to the system for your region. This creates an easy way to maintain files/documents when needed to remove, update, or delete.
• Images: Adds a navigation link to view only the images (not files) that have been uploaded to the system for your region. This creates an easy way to maintain image files.

Administration

• Administrator Passwords: Any Administrator assigned this permission will have the ability to set up, modify, or delete new administrators.
• Options-Settings: This permission allows an administrator to change Region default settings such as: 
  • EAS Authorization Code (Emergency Alert System)
  • ETN Authorization Code (Emergency Telephone Notification)
  • Default Caller ID
  • Default Email/Alert Subject
  • Default Email Footer
  • Default PIN (Personal Identification) Number (Can only be changed by individuals with this permission)
  • Upload Customized Dashboard Image
• Pronunciation: Can create and edit custom pronunciations.
• Social Media Accounts: This permission gives the administrator control to add, update, or remove any social media accounts for the region. These accounts are selectable on the Public Alert form to send alerts.
• Current Admin Logins: Adds the ability for administrators to view currently logged-in administrators and the dates/times of login to the system.
• Usage Report: The usage report lists all voice calls and faxes sent by the region, listing the number of total calls, successful calls, total minutes, the total number of faxes, and the total number of conference call minutes. This report can be customized by date range.
• Role Management: Can create and edit roles.
• Modify Authorization Codes: This should only be given to those allowed to change the EAS or ETN Authorization Code to send Public Alerts. Only a Super Administrator should be assigned this permission.

Contacts

• Manage Contacts: Allows for the following: 
  • Member List download and upload
  • Create, edit, and delete contacts
  • View all contacts
  • Resubscribe email/phone
  • Geocoding contacts
• Edit Contacts: If Manage Contacts is checked, this will be automatically selected. Allows for:
  • Edit contacts (cannot delete)
  • View all contacts
• View Contacts: If Manage Contacts is checked, this will be automatically selected. Allows for:
  • View all contacts
  • Will be able to see contact information on the Alert History summaries
• Manage Groups: This permission allows administrators to add and remove members from groups and also allows administrators to add, edit, update, and delete Groups.
• Profile Update Reminder: Allows administrators to email Internal Members with a link to update their information.

ETN (Emergency Telephone Notification) Alert

• Send ETN Alert: Allows the ability to send ETN alerts using the map selection tool and Public Alert form to a geo-targeted area to include home/business landlines and any public subscribers within the geo-targeted area.
• ETN Alert History: This permission allows administrators to view all alerts sent by ETN.
• Allow Callout to Public Signups: This is an inline permission that will automatically include Public Subscriber counts for the selected polygon or circle area on the ETN map selection tool. This permission should always be given to any administrator with permission to send ETN alerts.

Alert History

• Export Alert History: Allows any Alert History to be exported in an Excel format.
• Mini Console History Button: Displays a shortcut to Alert History on the Dashboard.

Delivery Channels

• Mobile App Channel: Allows selection to send alerts to the Internal AlertCommunicator and/or Public myAlerts app
• Email Channel: Allows selection for email delivery
• Email Confirmation: Displays the Email Confirmation checkbox on the Quick Alert form, allowing alerts to be sent that require a response to confirm an email was received. This confirmation will display in Alert History and can be included with any alert.
• Text Message Channel: Allows selection for text message delivery
• SMS Priority: Additional dropdown to allow for SMS text delivery using the shortcode 38276 for Priority Text delivery
• SMS Polling: Allows text responses from polling notifications, can be used with friendly keywords or randomly generated
• Voice Channel (Text-to-Speech): Must be given for any administrator to send voice calls delivery to a cell, home, and/or business devices stored in each Internal Member’s profile
• Faxing Channel: Displays checkbox for fax delivery if a phone number is included in the Internal Member’s profile

Internal Alert

• Internal Alert: Administrators with this permission can send alerts to Internal Subscribers.
• Internal Alert History:
• Scheduled Alerts: Provides the Alert History for Internal Alerts to be viewed on the Alert History page.
• Workflow Polling: Adds inline permission with access to Workflow scenarios, such as escalation, limited duration calls, max attempts calls, and shift fill. This permission works only in conjunction with the Quick Alert form.
• Survey / Polling: Adds inline permission that allows administrators to send out polling requests. This permission is automatically added if you assign the Workflow permission to an administrator. This permission works only in conjunction with the Quick Alert form.
• Priority: Adds an inline permission, enabling the Administrator to override the priority order of how individuals are contacted for a phone call out. This feature allows a single-device delivery, rather than blasting to all devices at the same time.

Social Media

• Send Social Media: Provides the ability to send to selected social media accounts.
• Social Media History: Provides the Alert History for Social Media Alerts to be viewed on the Alert History page.

Chat

• Initiate chats: Allows administrators to initiate chat conversations on the mobile app. Any administrator that is not given this permission will be able to participate in a chat, they just cannot start a chat session.
• Manage chats: Can view and manage chats

Internal Use Only

• Manage Channel Defaults: Allows administrators to control the default channels for all alerts
• Manage Custom Alert Forms: Administrators with this permission can create customized alert forms that can be assigned to a role.
• Manage Alert Templates: Allows Administrators to create/manage Alert Templates

Keywords

• Manage Keywords: Administrators with this permission are able to create and manage keywords for the public to opt in 

Integrations

• Manage Integrations: Administrators with this permission are able to set up and maintain Weather Integrations

Branding

• Manage Branding: Administrators are able to set up and manage up to 25 brands, depending on the core products purchased