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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Unsubscribe Report

  • Updated:

The Unsubscribe Report page is available for administrators with the proper permissions. The report includes Voice, SMS (text message), and Email information for contacts who unsubscribed after receiving an alert.

 

Important Note

  • The Unsubscribe Report was implemented on June 10, 2024. Phone numbers and emails that were unsubscribed before this date will not appear. For alerts sent after June 10, 2024, this information is also available on the respective Alert Details page in the delivery results section.
    Unsubscribed tab on Alert Details page.

 

Instructions

  1. Sign in to the system if you have not already
  2. Navigate to Unsubscribe Report
    Unsubscribe Report in left menu.
  3. View the users who have unsubscribed from Voice, SMS, or Email alerts
    Unsubscribe Report Results.
    • Value: Email or phone that unsubscribed
    • Reason: SMS (text) and Voice reasons will simply show as Unsubscribed. Email will show the following:
      • User Initiated: The recipient unsubscribed with the method available
      • Admin Initiated: The recipient was unsubscribed by the agency, possibly due to a phone call or other contact with the recipient
      • Email Bounced: The system automatically unsubscribed the recipient due to multiple failed deliveries
      • Email Complaint: The recipient submitted the received email to their provider as Junk or Spam
    • Unsubscribe Date: The date the user unsubscribed
    • Unsubscribed Alert ID: The Alert ID (identification) of the message in which the recipient unsubscribed. Clicking the Alert ID on the report will direct to the Alert History of the message that was sent.
  4. To download a copy of the report, click the Export button
    Export button.

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