Account Creation Issues

This article includes quick tips and solutions related to account creation issues.

The link to set up my account has expired, what do I do?

Account invitation emails expire after 24 hours. The good news is, you can have one resent to you. Follow the instructions here to resend the email to set up your credentials.

The system does not recognize my email, what do I do?

Chances are you have not been added to the CivicReady, now our Mass Notification system, platform by your administrator yet. Please check with your administrator, manager, or internal help desk.