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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Email and SMS Text Status Indicators

  • Updated:

Every email and SMS (Short Message Service) text delivered through CivicReady, now our Mass Notification system, is recorded in Alert History along with the message's delivery status.

 

Email

Example undelivered email delivery statuses on an Alert History page.

 

Email Status Definitions

The table below explains what each email status means.

 

Email Status in Alert History Definition
Sent The email was successfully delivered to the recipient's email address. This does not guarantee that the provider completed the delivery.
Not Sent: Invalid Email This email was not delivered because the email is invalid
Unsubscribed: Admin Initiated This user was unsubscribed manually due to notification from the recipient
Unsubscribed: Email Complaint This email address flagged the delivery of the email generated from the system as Spam, so the provider blocked receipt
Unsubscribed: User Initiated This user unsubscribed themselves using the link in the email they received

 

Text Message

Alerts Text status.

 

SMS Text Definitions

Text Status in Alert History Definition
New SMS text has been created but not yet sent to recipient
Pending The message is queued to be delivered to the recipient
In Progress or Queued This status indicated that the SMS text is in the process of being sent and awaiting delivery confirmation
Sent Text has been sent to the recipients cell provider. This is not a confirmation of delivery, only that the message has been sent to the carrier for delivery.
Delivered This status confirms successful transmission to the recipient's device
Failed The text was not confirmed as delivered to the recipient's device. This could mean that the device was out of service area, turned off, or any other reason why the carrier would not be able to immediately deliver the message. This could also mean an incorrect phone number, so it is advisable to check with the user to confirm.
Duplicate Phone Number This phone number was already sent a text for this same alert
Unsubscribed The recipient has unsubscribed from receiving text messages from the short code 38276

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