Every email delivered through CivicReady, now our Mass Notification system, is recorded in Alert History along with the message's delivery status. The Status field will display "Sent" if the message was delivered successfully. If the message was not delivered successfully, one of four other statuses will indicate why the email was not delivered.
The table below explains what each email status means.
| Email Status shown in Alert History | Definition |
|---|---|
| "Sent" | The email was delivered |
| "Not Sent: Invalid Email" | This email was not delivered because the email is invalid |
| "Unsubscribed: Admin Initiated" |
This user was unsubscribed manually due to notification from the recipient |
| "Unsubscribed: Email Complaint" | This email address flagged the delivery of the email generated from the system as Spam, so the provider blocked receipt |
|
"Unsubscribed: User Initiated" |
This user unsubscribed themselves using the link in the email they received |
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