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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Create a Help Center Account

  • Updated:

This article will show you how to create an account for the Mass Notification Help Center. An account is required if you wish to sign in to view Release Notes, submit a Feature Request, or view your Support tickets.

 

Important Notes

  • This account is different than what you use to log in to your Mass Notification product, however, we do recommend using the same email address.
  • You can use the same account to log in to any of the CivicPlus product Help Centers.

 

 

Instructions

  1. Navigate to the Mass Notification Help Center home page
    Mass notification help center homepage.
  2. Click the Sign in link in the top-right corner of the screen, in the page header
    Sign in link.
  3. A sign-in screen will open; select the Sign up link in the bottom-left corner of the screen below the Continue with SSO button
    Sign up link
    Note: Click the Get a password link above the Sign up link if you have had previous email communication with our Support team.
    Get a password link.
  4. Enter Your full name and Your email
    Your full name and your email fields.
    Note: We recommend registering with the same email address you use to sign in to your Mass Notification system so that you will be able to view past Support tickets.
  5. Click Sign up
    Sign up button.

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