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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Create a Secure Chat in the CivicReady App

  • Updated:

This article will explain how to create a secure chat using the CivicReady, now CivicPlus’ Mass Notification system, mobile app.

 

Important Notes

  • Chats can be started by administrators with the Super Admin, General Admin, or Send Only roles. The permission to allow a role to start a secure chat can be modified under Manage Roles.
  • Only internal contacts who have downloaded the mobile app and have an admin profile with the "Mobile User + Tasks Lists" role can participate in a secure chat.

 

Instructions

  1. Ensure you are logged into the CivicReady app
  2. Tap the drawer menu
    Home screen drawer menu.
  3. Select Secure Chat
    Drawer menu, secure chat option.
  4. Tap the chat bubble icon in the top right
    Secure chat bubble.
  5. Select the desired number of participants
    Number of participants pop-up.
    • Up to 100: Select this option if the intended number of chat participants is 100 or less
    • Up to 300: Select this option if the intended number of chat participants is 300 or less
    Note: If you select the Up to 300 option, participants will not receive read receipts or notifications.
  6. Enter a name for the chat in the Chat Name field
    Enter chat name field
  7. Tap Select Participants
    Select participants field.
  8. Select a Chat Participant source
    Chat participant source options.
    • Groups View: Tap this option to choose participants by group
    • Contacts List: Tap this option to choose individual participants
  9. Select the circle next to the group(s) or contact(s) that you would like to add to the alert
    Participant list.
    Note: To see users within a group, navigate through the group structure to preview and select individuals within the list of members.
    Arrow to expand list of group participants.
  10. Tap Done
    Done button.
  11. Tap Create
    Create button.
  12. Start messaging
    Note: Users can tap the plus (+) icon to share their location, images, and videos.

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