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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Create a Generic Incident

  • Updated:

An incident is a feature to associate alerts to. You have to have a Generic Incident type before you can create new incidents. This article will show you how to create a Generic Incident.

 

 

Instructions

  1. Navigate to Incidents
    incidents option in the navigation menu
  2. Select the Generic Incidents tab
    generic incidents tab
  3. Click the Add button (green circle and white plus icon)
    green plus icon
  4. Enter an Incident Name
    incident name field
    Note: This field is required.
  5. Select a Priority
    priority options
    • Emergency: Select if this generic incident will be associated with emergency events
    • Non-emergency: Select if this generic incident will be associated with non-emergency events
  6. Select a Tone, if desired
    tone options
    • Use Loud Tone: Toggle this option on to use a loud tone alert
    • Loud Tone for Replies: Toggle this option on to use a loud tone alert for replies (Use Loud Tone must be toggled on to activate this option)
      Note: This field is optional.
  7. Click Save to save your Generic Incident
    save button

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