History/Reports

In the History/Reports section, the details of sent alerts and polls can be viewed. You can also reply to, forward, or resend past notifications if needed. This article will show you how to view the history of alerts and polls.

Important Notes

• For Text Messages, the Sent status indicates that the SMS alert message was sent to the carrier. The Delivered status indicates that the carrier delivered the message to the recipient.
• See the Call Status Indicators article for information about the statuses used for voice alerts.

View the History of a Single Alert/Poll

1. Navigate to History/Reports
   
2. Select the preferred notification
   
   
   Note: You can use the Filter option to narrow down the notifications list.
   
3. View the notification information
   
   
   • Summary: View basic details about this notification
     • Subject: The subject of the alert or poll
     • Poll Question (pictured; displayed if the chosen notification is a poll): The question sent to poll recipients
     • Poll Options (pictured; displayed if the chosen notification is a poll): The response options that recipients can choose from
     • Type: The emergency or non-emergency designation for this notification
     • Sent On: The date and time the notification was sent
     • Expired: The date and time the notification is set to expire
     • Sender: The name of the user that sent this notification
     • Recipients: The number of people who received this notification
       
     Note: Some Summary fields are not depicted in the screenshot above. The fields that appear in the Summary section depend on the type of notification (alert or poll), the fields present in the selected alert form, and the fields that are filled in on the selected alert form.
   • Poll Results (pictured; displayed if the chosen notification is a poll): View the poll question and the results of the poll
   • Message (not pictured; displayed if the chosen notification is an alert): View the alert message and an external link URL
   • Recipients: View a list of alert recipients
   • Delivery Method: View the delivery method(s) used (Mobile App, Email, Text Message, Voice, and/or Fax) along with delivery details
4. If actions need to be taken, click the green Arrow within the CivicReady Alert section and select an option
   
   
   • Reply All: Send an update to all recipients
   • Forward: Send the alert/poll to new recipients
   • Resend: Resend the alert/poll to chosen recipients

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View the History of Multiple Alerts/Polls

1. Navigate to History/Reports
   
2. Click Export All to download an Excel file with details for all previously sent notifications
   
3. Or click the checkbox next to each notification that you wish to view details for
   
   
   Notes:

   • You can use the Filter option to narrow down the notifications list.
     
   • Click the Select All checkbox to automatically select all notifications on the active page.
     
4. Click Export Selected to download an Excel file with details for all selected notifications
   
5. Open and view the Excel file with the alerts/polls details

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Resources

• Call Status Indicators

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