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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Webhooks and Integrations

  • Updated:

This article will review the integrations available with CivicReady, now our Mass Notification system.

 

Webhooks

A webhook is an HTTP (Hypertext Transfer Protocol) based callback function that provides event-driven communication between our Mass Notification system and your system. Webhooks are a good choice when you would like your system to be triggered by a Mass Notification event. For example, when an alert is sent or when a user responds to a poll.

  • Webhooks only share data in one direction; from our Mass Notification system to the subscribing system.
  • Your system must be able to accept incoming HTTP requests.
  • Your system must be able to use one of the security options to verify that our Mass Notification system is the source of the event.

 

The Mass Notification system is powered by Konexus. Please refer to the WebHook Integration guide in the Konexus Help Center to get started.

 

Mass Notification System API (Application Programming Interface)

The Mass Notification system/Konexus API enables two-way communication between your system and the Mass Notification system. The API supports complex integrations that are initiated from your system through requests. The API is a good choice when you would like your system to create, read, update, or delete entities in the Mass Notification/Konexus system. For example, the API can be used to activate a task list or download a history of the incident reports recently created.

  • Your system initiates the integration by sending a request to the API.
  • Supports the OAS (OpenAPI Specification). See the OpenAPI Specification article on Wikipedia for more information.
  • Your system must allow outgoing HTTP requests to the Mass Notification system API.
  • An API key is required to get access to the API.

 

The Mass Notification system is powered by Konexus. Please refer to the Konexus (AlertSense) developers' portal for the API specification.

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