General


 

Use Dynamic Fields for TTS & SMS

Who can use this feature?

Network_Admin.png Slash.png  Location_Admin.png Slash.png  Full_Group_Admin.png Slash.png  Limited_Group_Admin.png Slash.png  Authorized_Sender.png

 

 

Overview

The Dynamic Fields for Text-to-Speech and SMS/TXT feature allows you to upload a CSV file to a new post with customizable information provided in the upload file.

The TTS and SMS engines will use those fields to automatically populate the message and call and/or text the users included in the file.

For example, if you would like a person’s first and last name to be inserted into the body of a message, you can upload that information in a file and designate where each dynamic (custom) field should appear in the message.

This article will show you how to upload a CSV file with Dynamic Fields in a New Post.

CSV File Format

Admins have to upload a CSV file with

  • Email or username or dbid
  • Dynamic Field 1
  • Dynamic Field 2
  • Dynamic Field 3
  • Dynamic Field 4, etc.

 Admins must type the Message like this:

  • {Dynamic Field 1 }, you have a court appearance {Dynamic Field 1 } if you do not appear you will be put under arrest." Here is your Case ID {Dynamic Field 3} and please report to {Dynamic Field 4}.

 We will fill the data using the CSV file and send that text/TTS to the user.

  • EXAMPLE CSV
    email, FullName, Date, CaseID, Officer
    email@regroup.com, John Doe, 10/10/17, 12345, Jane Doe

    and user has to type

    {FullName}, you have a court appearance at {Date} if you do not appear you will be put under arrest." Here is your Case ID {CaseID} and please report to {Officer}.

As a network admin, users can enable the ability to send the dynamic SMS/TTS from the post page to the users added in the uploaded CSV file.

Instructions

  1. Enable Dynamic Fields for TTS & SMS
  2. Click New Post
    Ready_NewPost.png
  3. Select Dynamic SMS/TTS on the left-hand side
    NewPost_DynamicSMSTTS.png
  4. Click Browse
    NewPost_Browse.png
  5. Locate and Open a file from your computer 
    open_file.png
  6. Compose the rest of your message
    NewPost_ComposeMessage.png
    • Subject: Create a subject heading
    • Email Message: Create email content
      • The message should look similar to:
        • [FullName], you have a court appearance at [Date] if you do not appear you will be put under arrest." Here is your Case ID [CaseID] and please report to [Officer].
        • Note: The field name inside the "[ ]" must be added in the CSV file with the case sensitive, otherwise the value in the message will not be replaced.
    • Text (SMS) Message: Create SMS/Text message content
    • Enable message auto-translation to user's preferred language: Allow users to automatically translate the message to their preferred language
    • Current Language: Select the default/current language of the message
    • Exclude these languages from translation: Select languages to exclude from translation 
  7. Select your type of Call: Text to Speech or Recorded Message
    NewPost_TypeOfCall.png
    • Text to Speech: Automated voice reads the message
    • Recorded Message: Upload an audio file from your computer that will send to the user
  8. Click Post at the bottom of the page
    NewPost_Post.png



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