Group Settings


 

Group Level Settings

Overview

CivicReady allows you to set up default settings at the group level.

Instructions

  1. Navigate to Groups
    Groups.png
  2. Select a group
    Select_a_Group.png
  3. Click Settings
    Settings.png
  4. Settings page will display; the following are recommended default settings:
    • Group Details:
      Group_Details.png
      • Location:
        • Active location: Assign the group to a location
        • No location: Group will be visible to all locations
      • Category (required)Assign a category to this location.
        • Note: Categories do not affect the general use of the group. It only affects which shortcode to use when a user sends a text message to the members of this specific group. 
        • Note: The Emergency Alerts category will cause all messages sent to this group to transmit over either 58339 or 51664. All other categories transmit over 30890, which is a shared short code.
      • Description (required)Describe the type of messaging you want to use this group for
    • Group Settings:
      Group_Settings.png
      • Group Type (required)
        • Announcements Only: Only Group or Network Administrators are able to post to this group type
        • Open Discussion: Any member of the group can post and respond to messages in the group
      • Require all posts to be approved by an admin (optional): Group Administrator must approve all posts to the group
      • Privacy (required): 
        • Public: Visible to anyone that has access to the Group page can see the group and join without any permission required
        • Private: Visible on main Group page but users must request permission to join
        • Secret: Hidden from main Group page (unless user is a Network Admin, Group Administrator, or member of the group), users must request permission to join
      • Show NOAA Settings (optional): Includes NOAA Events, Counties, and Post Via
    • Members Settings:
      Members_Settings.png
      • Any user who joins this network will also be put into this group (optional): Add all future network members to the group
      • Hide members list from all members (optional): Ensure that all non-administrators within this group will be unable to see the other users/members of this group
      • Do not allow members to unsubscribe from this group (optional): Does not allow the members of this group to be able to unsubscribe from emails from this group
    • RSS Settings - RSS Title (Optional): Controls the actual look of the RSS feed that generates for this group
      RSS_Settings.png
      • Body is the recommended setting.
    • Email Settings:
      Email_Settings.png
      • Send as TTS (optional): Messages will transmit as a Text to Speech message as well as email to the members of the group.
      • SMS/Text (optional): Messages will transmit as SMS/Text message as well as email to the members of the group.
      • Push Notification (optional): Messages will transmit as a push notification to the mobile app as well as email to the members of the group.
      • Facebook Post (optional): Messages will post on user/network/group connected Facebook profiles and pages wall
    • Custom Email Options:
      Custom_Email_Options.png
      • To (optional): Replace the To title of all emails sent to this group
      • From (optional) (recommended): Alter who the group email comes from
        • Note: You have the ability to show a From Name, such as Acme Employee's, and also an email that will show as the originating email like noreply@acme.com. By default, if this section is not complete, the email name and address will be the group name 
      • Reply To (optional) (recommended): Controls how members can reply to a group email
      • Email Restrictions (optional): Controls the "Email into Post" feature
        • Note: By default, a group, allows a group administrator to email-in a post from their email client (Outlook, Gmail). The system will receive the email and confirm that the original email address is associated with a group administrator. If so, it will post the message according to the setting in the above Email Setting section.
      • Subject Prefix (optional): Choose a type of prefix in the subject heading
        • Note: By default, the name of the group will append to the beginning of the subject line for any emails posted to this group. Many organizations choose to use "Do Not use a prefix" as they do not want the actual name of the group to appear. You also do have the ability to provide a custom prefix if desired.
      • Footer (optional) (recommended): Choose either "Do not use a Footer" or "Use a Custom Footer". 
        • Do not use a Footer: Footer text will not appear
        • Use a Custom Footer: Modify the footer text 
      • Email Digest (optional): Force all the members of the group to receive emails as a daily digest
        • Note: They would not receive the message as it posts but would receive a digest version of all emails to the group. A selection of "Daily", "Weekly", "Monthly" is available.
      • Email List (optional): Allows you to send a copy of each message to an external email archive mailing list
    • Text Settings:
      Text_Settings.png
      • Keyword (optional): Allows you to publish a specific word for individuals to use who would like to receive messages from this group
        • Note: Users who send a text message to 30890 will receive one of the following:
          • Join (keyword): Registers the user to receive text and voice messages
          • Join (keyword) (email address): Registers the user to receive text, email, and voice messages
      • Comments (optional): Posts any comments that are made to a posting.
      • Text/SMS Options (optional): Allows you to control distribution of replies to text messages 
    • Social Networks: Allows you to connect Facebook and Twitter accounts to the group.
      • Facebook Connection: Add as many accounts and pages as you would like
        • You have the option to not post to Facebook based on CivicReady post/
      • Twitter Connection: Add one Twitter account. 
        • All messages sent from this group will post on the assigned Twitter account. 
          Social_Networks.png
    • Call Settings - Call Throttling: Regulate the total speed that calls transmit from this group.
      • Note: You can use this feature for a group that transmits phone calls to a specific phone system. You would place the value or number of calls you wish to transmit per minute.
        Call_Settings.png
    • CSV/Database Integration - Processing Type (Optional)Controls the specific processing style you want this group to perform; see how each style works
      CSV_Database_Integration.png



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