Overview

CivicReady allows you to set up default settings at the group level.

Instructions

1. Navigate to Groups
   
   
   
2. Select a group
   
3. Click Settings
   
   
   
4. Settings page will display; the following are recommended default settings:
   
   • Group Details
     
     • Location:
       • Active location: Assign the group to a location
       • No location: Group will be visible to all locations
     • Category (required): Assign a category to this location.
       • Note: Categories do not affect the general use of the group. It only affects which shortcode to use when a user sends a text message to the members of this specific group.
       • Note: The Emergency Alerts category will cause all messages sent to this group to transmit over either 58339 or 51664. All other categories transmit over 30890, which is a shared short code.
     • Description (required): Describe the type of messaging you want to use this group for
   • Group Settings
     
     • Group Type (required): 
       • Announcements Only: Only Group or Network Administrators are able to post to this group type
       • Open Discussion: Any member of the group can post and respond to messages in the group
     • Require all posts to be approved by an admin (optional): Group Administrator must approve all posts to the group
     • Privacy (required)
       • Public: Visible to anyone that has access to the Group page can see the group and join without any permission required
       • Private: Visible on main Group page but users must request permission to join
       • Secret: Hidden from main Group page (unless user is a Network Admin, Group Administrator, or member of the group), users must request permission to join
     • Show NOAA Settings (optional): Includes NOAA Events, Counties, and Post Via
       • Create an NOAA Alert and Set Quiet Hours
   • Members Settings
     
     • Any user who joins this network will also be put into this group (optional): Add all future network members to the group
     • Hide members list from all members (optional): Ensure that all non-administrators within this group will be unable to see the other users/members of this group
     • Do not allow members to unsubscribe from this group (optional): Does not allow the members of this group to be able to unsubscribe from emails from this group
   • RSS Settings - RSS Title (Optional): Controls the actual look of the RSS feed that generates for this group
     
     
     • Body is the recommended setting.
   • Email Settings
     
     
     • Send as TTS (optional): Messages will transmit as a Text to Speech message as well as email to the members of the group.
     • SMS/Text (optional): Messages will transmit as SMS/Text message as well as email to the members of the group.
     • Push Notification (optional): Messages will transmit as a push notification to the mobile app as well as email to the members of the group.
     • Facebook Post (optional): Messages will post on user/network/group connected Facebook profiles and pages wall
   • Custom Email Options
     
     
     • To (optional): Replace the To title of all emails sent to this group
     • From (optional) (recommended): Alter who the group email comes from
       • Note: You have the ability to show a From Name, such as Acme Employee's, and also an email that will show as the originating email like noreply@acme.com. By default, if this section is not complete, the email name and address will be the group name
     • Reply To (optional) (recommended): Controls how members can reply to a group email
     • Email Restrictions (optional): Controls the "Email into Post" feature
       • Note: By default, a group, allows a group administrator to email-in a post from their email client (Outlook, Gmail). The system will receive the email and confirm that the original email address is associated with a group administrator. If so, it will post the message according to the setting in the above Email Setting section.
     • Subject Prefix (optional): Choose a type of prefix in the subject heading
       • Note: By default, the name of the group will append to the beginning of the subject line for any emails posted to this group. Many organizations choose to use "Do Not use a prefix" as they do not want the actual name of the group to appear. You also do have the ability to provide a custom prefix if desired.
     • Footer (optional) (recommended): Choose either "Do not use a Footer" or "Use a Custom Footer".
       • Do not use a Footer: Footer text will not appear
       • Use a Custom Footer: Modify the footer text
     • Email Digest (optional): Force all the members of the group to receive emails as a daily digest
       • Note: They would not receive the message as it posts but would receive a digest version of all emails to the group. A selection of "Daily", "Weekly", "Monthly" is available.
     • Email List (optional): Allows you to send a copy of each message to an external email archive mailing list
   • Text Settings
     
     
     • Keyword (optional): Allows you to publish a specific word for individuals to use who would like to receive messages from this group
       • Note: Users who send a text message to 30890 will receive one of the following
         • Join (keyword): Registers the user to receive text and voice messages
         • Join (keyword) (email address): Registers the user to receive text, email, and voice messages
           
     • Comments (optional): Posts any comments that are made to a posting.
     • Text/SMS Options (optional): Allows you to control distribution of replies to text messages
   • Social Networks: Allows you to connect Facebook and Twitter accounts to the group.
     
     
     • Facebook Connection: Add as many accounts and pages as you would like
       • You have the option to not post to Facebook based on CivicReady post/
     • Twitter Connection: Add one Twitter account.
       • All messages sent from this group will post on the assigned Twitter account.
   • Call Settings - Call Throttling: Regulate the total speed that calls transmit from this group.
     • Note: You can use this feature for a group that transmits phone calls to a specific phone system. You would place the value or number of calls you wish to transmit per minute.
       
   • CSV/Database Integration - Processing Type (Optional): Controls the specific processing style you want this group to perform; see how each style works