General


 

Two-Way Texting

Who can use this feature?

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Overview

Within the CivicReady system, you are able to send text notifications and receive responses which allow for two-way communication.

The responses can direct to the sender of the message, all administrators, or members of the group. Once you receive a reply the response will include the phone number of the person responding and the notification they want to respond to. This data is available on the Text/SMS reporting page.

You can enable Two-Way Textinon a group by group basis. Follow the instructions below to learn how.

 

Instructions

  1. Navigate to Groups
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  2. Select your desired group
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  3. Click Settings
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  4. Scroll down and expand Text Settings
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  5. Configure settings
    Text_Settings.png
    • Keyword: Enter a keyword so that if a user texts in that keyword, they will join the group
    • Join Response Message: Add a message for users who join the group
    • Post Update: Enable the ability to send Post updates as an SMS/text message
    • Reply will be sent as email: 
      • Sender: Only the sender
      • Admins of this group: Only administrators
      • All members of this group: All members in the group
    • Reply will be sent as text:
      • Sender: Only the sender
      • Admins of this group: Only administrators
      • All members of this group: All members in the group

  6. Scroll to the bottom and click Save
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