Overview

Within the CivicReady system, you are able to send text notifications and receive responses which allow for two-way communication.

The responses can direct to the sender of the message, all administrators, or members of the group. Once you receive a reply the response will include the phone number of the person responding and the notification they want to respond to. This data is available on the Text/SMS reporting page.

You can enable Two-Way Texting on a group by group basis. Follow the instructions below to learn how.

Instructions

1. Navigate to Groups
   
2. Select your desired group
   
3. Click Settings
   
4. Scroll down and expand Text Settings
   
5. Configure settings
   
   
   • Keyword: Enter a keyword so that if a user texts in that keyword, they will join the group
   • Join Response Message: Add a message for users who join the group
   • Post Update: Enable the ability to send Post updates as an SMS/text message
   • Reply will be sent as email: 
     • Sender: Only the sender
     • Admins of this group: Only administrators
     • All members of this group: All members in the group
   • Reply will be sent as text:
     • Sender: Only the sender
     • Admins of this group: Only administrators
     • All members of this group: All members in the group
6. Scroll to the bottom and click Save