Changes to the CivicPlus Help Center Coming Soon! Learn more...



Create a New Post

Who can use this feature?





This article will show you how to create a Post.


Important Note

  • Available options/settings may change depending on which Post MethodsSocial Media outlets, and Integrations you choose.


  1. Click New Post
  2. Select your Post Method(s)
    • Email: Will send an email
    • Text/SMS: Will send a text message
    • Call (TTS (text-to-voice)/Voice): Will send a pre-recorded call
    • AlertMe Mobile App: Will post a notification to the AlertMe Mobile App
    • Alert Manager App: Will post a notification to the Alert Manager App
    • Dynamic SMS/TTS: Akin to a picture within a message; may display as an animation
    • RSS Post: Will post on the RSS feed
    • CAP: Common Alerting Protocol
    • Note: Your post options will vary based on the Post Methods that you choose.
  3. Select Social Media outlets to post to
    • Facebook: Will post to Facebook
    • Twitter: Will post to Twitter
  4. Choose to post to integrations, such as Beacon & Desktop
    • Note: Available integrations may vary from site to site.
  5. Choose Recipients (Locations, Groups, or choose via Map)
    • Select Regroup Locations: (Optional) Choose a location
    • Groups: (Optional) Choose group(s)
      • Note: You can click Select All to send to all groups.
      • Note: You must either choose a Location or Groups.
    • Show additional options: Click to select an unlimited amount of users
    • Select Phone Type
      • Work: Work phone
      • Home: Home phone
      • Cell: Cell/mobile phone
      • Other: Another type of phone
  6. Review your Sender information
    • Email From: Email address the email will send from
    • Email Reply-to: The Email address that receives replies
    • Caller ID: Number that makes the phone call
    • Caller Name: Name of the owner of the Caller ID
  7. Create your Email and Text/SMS message(s) in Compose Message
    • Choose Template: If applicable, choose to apply a template
    • Subject: Create a subject heading
    • Email Message: Create email body content
    • Attach Files: Search, select, and upload files from your computer to attach to the email
      • Accepted Attachment File Types: word, xls, pdf, jpg, jpeg, png, mp4, bmp, gif, txt
    • Text (SMS) Message: See our article Send a Text/SMS Notification
      • Same as Email Message: Check this box to make the Text Message content the same as your Email content
      • Enable message auto-translation to user's preferred language: Message will automatically translate into the user's preferred language
      • Exclude these languages from translation: Choose languages to exclude from being a translation option
      • Preview Translation: View a preview of a translation
        • Note: You must have someone subscribed to the group you are sending to in another language, otherwise it will not allow you to preview the message in another language.
    • Current Language:
      • Select Current Language: Select the primary language
      • Exclude these languages from translation: Select languages that users cannot translate into
  8. Create/choose your voice message for Calling options in Call
  9. Choose to Save as a template, Save as a Quick Postor Schedule for later
    • Note: Schedule for later will present you with times/dates to send out the post.
  10. Select to Preview  the current version of the post
  11. Click Post when ready to send
  12. Click OK to confirm your post 

I'd Like to Request an Enhancement

1 out of 1 found this helpful


Article Feedback

Powered by Zendesk