General Security Alert (Initial Message)
"Security Alert! Take shelter! Await further info. [DATE] - [YOUR URL] for more info"
- This template is the initial message that your organization can use to safely issue a security incident.
- This kind of template is an initial response. It is purposefully generic. In most cases, you will not have all of the details about the situation for some time, but you do need to get people to safety. For this reason, we keep that first message short and to the point. You may notice that we also date stamp this message. Why? Because there are always people away from their city. So, when they get the message days later, they won’t cause a panic if they know when the alert was first issued.
- Insert a short URL to your emergency info website so you can post more info online and keep the public in the loop without too many texts/emails/calls.
For Text Messages
"Emergency! YOUR CITY/COUNTY has received a bomb threat. Prepare to evacuate. Follow instructions from authorities."
For Email Messages
"EMERGENCY! A bomb threat has been received by CITY/COUNTY If you are in the vicinity of [XXX], prepare immediately for possible evacuation. Listen for instructions from officials or local authorities and follow them quickly and carefully. More information on local emergencies may be found at WEB ADDRESS. End of message."
For Voicemail Messages
"This is [NAME and TITLE] with an EMERGENCY alert from YOUR CITY/COUNTY. We have received a bomb threat that we deem credible. If you are in the vicinity of [XXX], prepare immediately for possible evacuation. Listen for instructions from officials or local authorities and follow them quickly and carefully. More information on LOCAL emergencies may be found at WEB ADDRESS. End of message."
- These templates are to the point. You do not want to create panic but you need to let as many people know as quickly as possible to evacuate the building.
- The reason for the date and time stamp is to eliminate confusion as to when the threat was reported. You can give more details online to keep people updated.
Fire in the Building
"A fire or a sign of fire has been reported. Follow company procedures. [Date] [TIME] For further info [YOUR URL]"
- It's best to keep it simple. This template lets people know the problem and what to do in as few words as possible.
- All companies have their own emergency protocols. You must use a date and time stamp to cut back on confusion as to when the fire was detected.
"ALL CLEAR. [SITUATION] has been resolved. Resume normal activity. [DATE] [TIME] More info [YOUR URL]"
- After any significant incident, you will want to send an “all clear” to let citizens know that it’s resolved. Details are not necessary on this message.
- Once again, we include a URL here to your emergency information website. That is where you can post updates with more details for those who want/need more detail.