Network Management and Administration


 

Network Super Login

Overview

This feature gives a network administrator the ability to log in as any user on their network and mimic the user's experience. This is helpful for end-user troubleshooting and training.

The only requirement is that the network administrator must know the end-user's email address.

Important Notes

  • All users must maintain an independent account that is validated with a unique email address and a password that adheres to CivicPlus Platform password requirements
  • For information security reasons, the CivicPlus Best Practice is not to share accounts between users, meaning that there is one unique email address and one password per account, that is intended for each unique user.

Instructions

  1. Navigate to User Profile > Network super login
    Network_Super_Login.png
  2. Enter the end-user's Email address
    Email.png
  3. Click Login
    Login.png
  4. You will login as the end-user
    Login.png

  5. To return to your account, navigate to My Profile > Revert to network admin login
    Revert.png



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